Frequently Asked Questions
Everything you need to know about our fresh gourmet deliveries.
How do you ensure the freshness of my order during transit?
We use temperature-controlled, insulated packaging and eco-friendly cold packs to ensure that your food arrives at your doorstep in peak condition.
What is the standard shipping time for Bols orders?
Orders placed before 2:00 PM are processed same-day. Depending on your location, standard delivery typically takes 1-2 business days to maintain product integrity.
Do you offer options for specific dietary requirements?
Yes, our product range includes gluten-free, vegan, and organic options. You can use our website filters to browse products that meet your specific dietary needs.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns on food items. However, if your order is damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive a tracking link via email and SMS so you can monitor your delivery's progress.