Returns & Exchanges

At Bols, we strive for the highest quality in every bite; however, due to the perishable nature of our food products, we offer returns or replacements only for items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging and the product itself immediately upon delivery to help us process your request.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos of the affected items.

• 3.
  Verification Review

  Our quality assurance team will review your claim within 48 hours to verify the eligibility for a refund or a fresh replacement.

• 4.
  Resolution

  Once approved, we will either issue a full refund to your original payment method or ship a replacement order at no additional cost to you.